MHADA Introduces 7-Day Order Issuance Deadline: A Major Step Toward Efficient Housing Governance

In a landmark decision, Mr. Sanjeev Jaiswal, the Vice President & CEO of MHADA, has implemented a seven-day deadline for issuing orders after hearings. This new directive aims to enhance operational efficiency, reduce delays, and bring greater transparency to Mumbai’s housing authority, ensuring faster resolutions for the public.

Setting a New Standard for Efficiency and Transparency

In a decisive move to improve the functioning of the Maharashtra Housing and Area Development Authority (MHADA), Mr. Sanjeev Jaiswal has mandated that all orders pertaining to hearings conducted in his office be issued within seven days. This bold step, effective March 2025, aims to address long-standing delays in the issuance of housing-related orders, which have sometimes taken months to process.
This initiative is designed to streamline processes, increase efficiency, and enhance the accountability of MHADA. The move reflects Mr. Jaiswal's commitment to ensuring that decisions are made quickly, effectively, and with a focus on the public’s best interests.

The Need for a Timely System: Why This Change Was Necessary
 

Until now, appeals concerning critical issues like Development Control Regulation 33(7), the Master List, and MHADA's computerized lottery system have often faced delays in the finalization of orders. The delays, sometimes extending to one or two months, have impacted the public and stakeholders who rely on MHADA’s services.

Mr. Jaiswal’s directive comes in response to this need for a timelier resolution. By introducing a seven-day order issuance timeline, Mr. Jaiswal aims to address these delays, thereby enhancing public trust and fostering better governance at MHADA.

Key Data and Impact: How This Directive Transforms MHADA’s Operations
 

The directive ensures that all orders will be processed and issued within seven days. This shift will streamline MHADA’s operations, reduce processing time, and provide quicker access to critical housing decisions.

To illustrate the impact, let’s look at the projected improvements:
 

Key Area	Current Timeline	New Timeline (Post Directive)
Order Issuance After Hearings	1-2 months	7 days
Appeals Related to Housing Matters	Delayed, often extended	Quick, within a week
Public Feedback and Service Delivery	Varies, with delays	Faster feedback, better service
Implementation Across Departments	Varies, inconsistent	Uniform across all MHADA departments

 

This table highlights how the new directive will reduce delays, improve the efficiency of housing appeals, and offer more consistent service across all departments.

 

Transforming MHADA's Approach to Public Service

In addition to introducing the seven-day order issuance rule, Mr. Jaiswal has directed uniform implementation of this policy across MHADA’s divisional boards and relevant departments. Whether it is Chief Officers or department heads, this uniform approach will ensure that all housing-related hearings adhere to the same efficient timeline.

This transformation in MHADA’s internal processes will bring significant benefits, including:

• Increased Transparency: Public trust will grow as MHADA’s decision-making becomes more transparent and predictable.
• Enhanced Accountability: With clearly defined timelines, MHADA will be held accountable for delivering decisions in a timely manner.
• Faster Resolution for the Public: Residents and stakeholders will experience quicker resolutions, reducing the waiting time for appeals related to housing and land use.

A Focus on Public Welfare: MHADA’s Commitment to Serving the People

At the core of this initiative is MHADA’s mission to serve the people of Mumbai, ensuring that they receive the housing solutions they need in a timely and efficient manner. Mr. Jaiswal’s leadership is reshaping the authority, fostering a culture of speed, efficiency, and citizen-cantered governance.

Through the seven-day deadline, Mr. Jaiswal aims to eliminate bottlenecks, bringing better housing solutions to Mumbai’s residents, while improving the overall public service experience. This initiative not only serves the immediate needs of citizens but also prepares MHADA for future demands, enabling it to remain agile and responsive.

Conclusion: Building a Future of Efficiency and Transparency
 

The implementation of the seven-day order issuance rule is a significant step in Mr. Jaiswal’s broader vision for MHADA’s future. By reducing delays, improving the efficiency of housing appeals, and ensuring consistent service across all departments, this initiative reinforces MHADA’s commitment to public welfare.

As Mumbai’s housing authority continues to evolve under Mr. Jaiswal’s leadership, the focus will remain on providing affordable housing solutions with the speed and efficiency that Mumbai’s growing population deserves. The seven-day directive stands as a testament to the forward-thinking leadership and dedication to public service that defines Mr. Jaiswal’s tenure at MHADA.