MHADA’s 13th Lokshahi Din on 15th September: A Step Towards Transparent and Responsive Governance

IAS Sanjeev Jaiswal, Vice Chairman and Chief Executive Officer of Maharashtra Housing and Area Development Authority (MHADA), has been at the forefront of fostering accountability, transparency, and citizen-centric governance through the initiative known as Lokshahi Din. Since January 2024, this monthly platform has empowered citizens to directly engage with officials, raise housing-related grievances, and seek immediate solutions in an open and structured environment. On Monday, 15th September 2025, MHADA will host its 13th Lokshahi Din, continuing the legacy of constructive dialogue and swift resolution.

Building Trust Through Real-Time Grievance Redressal

The Lokshahi Din is more than a grievance platform—it is an emblem of responsible governance. During these sessions, citizens present their complaints and applications directly in front of concerned officials, facilitating on-the-spot discussions and resolutions. This process ensures not only faster disposal of cases but also enhances public trust by promoting accountability and transparency.

To date, 12 successful Lokshahi Din events have been conducted, resolving numerous pending cases and ensuring that citizens experience a streamlined approach to housing issues. Before each event, a review of previous cases is undertaken, ensuring consistent follow-up and measurable progress.

Key Features of Lokshahi Din

The Lokshahi Din offers several benefits to citizens. It provides direct access to officials, allowing grievances to be heard and resolved in real time. Immediate decisions help reduce delays and avoid prolonged procedures, ensuring that issues are addressed promptly.
Before each session, previous cases are reviewed to ensure proper follow-up and maintain accountability. The transparent process builds trust between the administration and citizens, encouraging wider participation and fostering confidence in the governance system.
 

Scope of Complaints and Application Guidelines

MHADA has clearly outlined the parameters for complaints to ensure focus on housing and area development issues. Complaints considered for the Lokshahi Din include:

✅ Pending Housing Allotments
✅ Application Process Queries
✅ Eligibility Clarifications
✅ Infrastructure - Related Concerns

However, complaints will not be entertained in the following categories:

❌ Court cases under adjudication
❌ Revenue or appeal matters
❌ Service and establishment issues
❌ Applications lacking required documentation
❌ Duplicate or previously resolved complaints

Non-compliant submissions are forwarded to the relevant departments within eight days, and applicants are duly informed.
 

Encouraging Greater Participation

 

The MHADA administration appeals to all citizens to actively participate in the upcoming Lokshahi Din. This platform not only addresses individual grievances but also strengthens the connection between the administration and the public, fostering a culture of proactive governance.

In today’s information-driven environment, MHADA encourages citizens to verify details and updates only through official channels. This ensures that users stay informed and avoid misinformation that could derail the grievance process or delay solutions.
Advancing Citizen-Centric Governance

The success of Lokshahi Din reflects how leadership, structured communication, and responsive governance can transform public service delivery. By promoting an open forum for grievance redressal, MHADA continues to set benchmarks in housing governance, ensuring that development is not just about infrastructure—but also about trust, fairness, and citizen welfare.

As the 13th Lokshahi Din approaches, MHADA’s model of participative governance stands as an example for institutions across sectors, combining administrative efficiency with compassion and responsiveness.