Mumbai Mayor Reviews MHADA’s Monsoon Readiness and Expands Focus on Digital Citizen Services

Mayor Ritu Tawde Visits MHADA Headquarters to Assess Safety Measures and Public Service Improvements

Mumbai, June 12, 2026: Mumbai Mayor Mrs. Ritu Tawde visited the Maharashtra Housing and Area Development Authority (MHADA) headquarters in Bandra East for a courtesy meeting with Shri Sanjeev Jaiswal (IAS), Vice President and Chief Executive Officer of MHADA. The visit focused on reviewing key urban management priorities, including monsoon preparedness, building safety, and technology-driven public services.

Focus on Monsoon Preparedness and Resident Safety

One of the key topics discussed during the meeting was MHADA’s preparation for the upcoming monsoon season and the steps being taken to protect residents living in unsafe and highly dangerous cessed buildings.

Mayor Tawde reviewed the actions being implemented by the Mumbai Building Repairs and Reconstruction Board to reduce risks during heavy rainfall. She sought updates on relocation efforts for residents living in vulnerable structures and discussed emergency response systems designed to prevent accidents and protect lives and property.

Shri Sanjeev Jaiswal informed the Mayor that MHADA has strengthened coordination efforts and introduced preventive measures to improve response times during emergencies.

24/7 Control Room Strengthened for Faster Emergency Response

During the discussion, MHADA highlighted that the Control Room operated by the Mumbai Building Repairs and Reconstruction Board remains active around the clock throughout the monsoon season.

Officials explained that the system has been upgraded with modern technology to respond quickly to citizen complaints, emergencies, and concerns related to structurally unsafe buildings.

Mayor Visits Citizen Facilitation Centre

As part of the visit, Mayor Tawde toured the Citizen Facilitation Centre located at the MHADA headquarters.

The Centre offers multiple public services under one roof, making it easier for citizens to access government support. The Mayor reviewed the service process, interacted with applicants present at the facility, and gathered direct feedback on user experiences and service quality.

MHADA Highlights Digital Transformation of Public Services

Shri Jaiswal also presented MHADA’s ongoing digital initiatives aimed at making services more accessible and transparent.

According to officials, services at the Citizen Facilitation Centre have now been fully digitized, allowing residents to submit applications, upload documents, and complete service requests online from any location.

MHADA stated that these digital improvements have helped simplify procedures while increasing efficiency and transparency.

Visitor Management System Helps Reduce Waiting Time

Mayor Tawde also reviewed MHADA’s Visitor Management System (VMS), which allows citizens to book appointments online with officials before visiting offices.

The system is designed to streamline operations, improve scheduling, and reduce waiting periods for visitors.

Mayor Appreciates Technology-Led Public Service Delivery

Concluding the visit, Mayor Mrs. Ritu Tawde expressed appreciation for MHADA’s efforts to strengthen monsoon preparedness and expand citizen-focused digital services.

She praised the authority’s continued push toward transparency, efficient governance, and technology-enabled service delivery aimed at improving the overall experience for Mumbai residents.