MahaRERA Resolves Over 5,200 Complaints, Bringing Relief to Maharashtra Home Buyers

Mumbai: In a significant boost to home buyer confidence, the Maharashtra Real Estate Regulatory Authority (MahaRERA) has made remarkable progress in addressing grievances. Between October 2024 and July 2025, the authority successfully resolved 5,267 complaints, covering both newly registered cases and older backlogs. This achievement has eased concerns for thousands of families struggling with issues such as delayed housing projects, poor construction quality, and breaches of contractual obligations.

Fast-Tracking Justice for Home Buyers

Buying a house is often the most important financial decision for a family, but in recent years, buyers in Maharashtra have faced frequent obstacles. Many projects were delayed, amenities were not delivered as promised, or construction quality did not meet the standards mentioned in agreements. These issues left many buyers financially burdened and emotionally stressed.

MahaRERA’s mandate has always been to safeguard the interests of buyers, but this new phase of proactive grievance redressal marks a turning point. Of the 3,743 complaints submitted during this ten-month period, MahaRERA went beyond by not only addressing these but also clearing long-pending disputes. By July 2025, all submitted complaints had either been resolved or assigned hearing dates, reducing the backlog drastically.

Leadership Driving the Change

This progress is largely attributed to the leadership of MahaRERA Chairman Manoj Sainik along with members Mahesh Pathak and Ravindra Deshpande. Under their direction, a special policy was formulated and implemented to speed up hearings. Instead of allowing cases to linger, the authority adopted a focused approach, ensuring that hearings were completed within shorter timelines and judgments delivered promptly.

Such reforms are seen as essential at a time when home buyers are demanding more accountability from builders and regulators alike. By improving operational efficiency, MahaRERA is reinforcing its role as a trustworthy institution that prioritizes consumer interests.

The Bigger Picture: Complaint Statistics

Since its inception in May 2017, MahaRERA has received a total of 30,833 complaints, out of which 23,726 have already been resolved. This amounts to a resolution rate of nearly 77%.

• Of these, a large portion (23,661 complaints, or 79%) relate to pre-MahaRERA projects—those launched before the Act came into force in 2017. These projects often lacked adequate regulatory oversight at the time of launch, leading to a host of buyer grievances.
• Meanwhile, 21% of complaints (6,218 cases) relate to post-MahaRERA projects, showing that while regulatory reforms have helped, there are still issues requiring constant monitoring.
   

Currently, Maharashtra has 51,481 registered projects, out of which complaints have been filed against 5,792 projects. While this shows that problems persist, the growing effectiveness of MahaRERA’s resolution mechanisms offers hope to home buyers.
 

Preventing Problems Before They Begin

MahaRERA is not only focusing on resolving disputes but also actively working to reduce future conflicts. A key step has been introducing strict scrutiny during project registrations.

Each new project undergoes a three-tier evaluation system:

• Legal Review – Ensures compliance with laws, titles, and necessary approvals.
• Financial Review – Examines project funding, developer commitments, and financial stability.
• Technical Review – Assesses construction plans, timelines, and deliverables.
   

Only when a project clears all three layers of evaluation is it awarded a MahaRERA registration number. This approach significantly reduces the risk of irregularities and helps buyers invest with greater confidence.
 

Why This Matters to Buyers

For thousands of home buyers, these steps are more than just bureaucratic achievements. They translate into:

• Faster possession of homes: Delayed projects can now be monitored more stringently.
• Better construction standards: Developers know that poor quality could lead to penalties and complaints.
• Increased trust in real estate: Buyers can invest knowing that their interests are legally protected.
   

Real estate, once notorious for disputes and delays, is gradually moving toward becoming a more transparent and accountable sector in Maharashtra.
 

The Road Ahead

While the resolution of 5,267 complaints in less than a year is a commendable achievement, experts believe this momentum must be sustained. MahaRERA’s challenge will be to continue resolving cases swiftly while also monitoring ongoing projects to prevent fresh grievances.

With Chairman Manoj Sainik’s leadership and a stronger emphasis on digital processes, the authority is poised to make grievance redressal even more efficient. Online case tracking, digital hearings, and stricter penalties for non-compliant developers could further strengthen its role.

Conclusion

MahaRERA’s efforts between October 2024 and July 2025 mark a watershed moment for Maharashtra’s real estate sector. By clearing thousands of complaints and reducing the backlog, the authority has not only provided relief to home buyers but also reinforced faith in regulatory institutions.

For families investing their life savings in a home, the assurance of timely justice is invaluable. And for the real estate industry, this progress is a reminder that transparency, accountability, and consumer protection are the cornerstones of a sustainable housing market.